FAQ's
Where is your outlet?
We do not have any outlets. We sell jewellery online.
How can I contact you?
You can call or WhatsApp us at +92 3 191 169 645 and email at wecare@shop.com.
ORDERS:
What to do if I want to know something about my desired product?
If you have any queries, feel free to give us a call or Whatsapp at +92 3 191 169 645. You can also DM us on our Instagram or Facebook page. Our customer support manager is always there to help you.
How can I place my order?
If you want to place an order, you can book your order on our catalogue or website, or you can also DM us on Instagram or send us a message on WhatsApp.
How can I cancel my order?
If you want to cancel your order, email us at wecare@shopkhumar.com or WhatsApp us at +92 3 191 169 645.
How do I track my order?
If you want to track your order, let us know on our WhatsApp number +92 3 191 169 645.. We will provide you with your tracking number.
SHIPPING:
Do you ship worldwide and how long does long it take for international shipment?
Yes, we ship worldwide through DHL, and it will take almost 3 to 5 days to be shipped internationally.
In how many days do you ship in Pakistan?
We do free shipping all over Pakistan in 2 to 4 days.
Do you provide good packaging?
Yes, we provide luxury packaging to all our customers. It includes a Khuma bag, a beautiful box for your product alongside caring tips and a care cloth.
PAYMENT:
What are your shipping charges for Pakistan?
We do shipping in just (150RS) all over Pakistan.
What payment methods can customers use from Pakistan?
Customers from Pakistan can pay through , Bank Transfer, JazzCash, EasyPaisa, or they can avail of COD (Cash on delivery)
Do you have any free international shipping package?
Yes, we will do free international shipping above $100 shopping.
EXCHANGE & REFUND POLICY:
Do you offer free exchange?
Yes, we will exchange anything within 7 days of shipment.
Will you guys refund me if I don't like your jewellery?
Yes, we will refund your money within 7 days of shipment.